Outsourcing is a popular business strategy that helps businesses save money and improve their service quality. Professional outsourcing firms allow businesses to focus on their core operations by outsourcing non-essential services to them.
Today most businesses outsource their service to an external service provider. It gives them cost-saving benefits and increased productivity.
Outsourcing also gives much more flexibility in terms of scalability. One can easily scale up or scale down business operations without worrying about resources.
Outsourcing firms have a pool of talented professionals who can be quickly added to the project teams. One of the most important benefits of outsourcing is that it optimises and streamlines business processes.
In this blog, we have shared a few challenges that IT outsourcing firms face during their operations.
Common IT Outsourcing Challenges Faced By Companies
Now let us discuss a few challenges that are faced by business organisations while outsourcing their service.
1. Finding a Trustworthy Partner
One of the most common challenges faced by organisations while outsourcing their services is finding a trustworthy partner. Today finding a trustworthy business partner upon whom one can rely is the most difficult challenge.
These days any number of fraud organisations are running who claim to provide quality services to their client. However, their service quality is pathetic.
Especially organisations that outsource IT services suffer the most.
Many organisations claim to provide quality service however only a handful of organisations provide reliable and quality services in a true context.
Finding the right outsourcing firm with the necessary tech capabilities and domain expertise is a challenging task.
Organisations should do enough research about the organisation before signing the service agreement.
Do a background check, read online reviews and feedback from clients and then make a thoughtful decision in choosing the right partner.
2. Data Confidentiality, Security And Privacy Concerns
Another common challenge faced by organisations while outsourcing their services is data confidentiality, security and privacy concerns. There is a popular saying “Data is the new Oil”. Today data is indeed the most valuable asset for an organisation.
Protecting the organisational data should be the number one priority for any organisation. When we outsource services to an external service provider, our organisational data is also transferred to that firm.
If this data gets into the hands of our competitor then it can affect our business. So we must find a reliable firm who can be trusted with our organisational data.
Only some genuine outsourcing firms such as Cargaison Express can be trusted for data confidentiality.
3. Cultural and Language Barrier
Another challenge faced by organisations while outsourcing their services is that they face cultural and language barriers.
Mostly European and American organisations face such issues. When they outsource their services to Asian firms there are major language and cultural issues.
European and American clients are native English speakers while Asian professionals are non-native English speakers.
So there is an accent and fluency issue with non-native English speakers. Language barriers can cause difficulty in effective communication between the service provider and the client. Most organisations are afraid of cross-cultural issues when looking for offshore service providers.
Therefore finding an outsourcing partner that can seamlessly fit into your corporate culture is essential.
4. Professionalism
Another common challenge faced by organisations is professionalism in the service. The majority of outsourcing service providers lack professionalism in providing services to their clients
Even if your service quality is decent, if you lack professionalism, it affects your brand image. Once your brand image gets affected, attracting more clients will become much more difficult.
So outsourcing firms must focus on building a professional work culture in their organisations. A professional work culture and providing quality services to clients can bring success much closer to the organisation.
It will also help to build a good reputation in the market. Eventually, it will attract even more clients and the business will grow.
Therefore organisations should focus on providing quality services while maintaining professional behaviour with clients.
5. Time Zone Differences
One of the most common challenges faced by organisations is the time zone issues. Different service providers around the globe are located in different time zones.
The difference between the Indian and American time zones is 9 hours and 30 minutes. So there is a huge gap between these two time zones. The Indian time zone is approximately 9 hours ahead of Western countries.
However to fill this gap most Indian outsourcing firms operate in night shifts. It allows them to easily communicate and collaborate with their offshore clients in the American subcontinent.
Today modern technology has made it possible to connect no matter where we are physically present. Global boundaries are no longer a barrier to doing cross-border business.
6. Expectation and Goal Match
These days Another challenge faced by organisations is that sometimes they are not satisfied with the service quality. Often the outsourcing service provider is not able to match the expectations of their clients.
Even though the external service provider makes big claims to provide top-notch services. However, the reality is that only a few potential firms are able to provide authentic and quality services to their clients.
Another issue is that services offered by the outsourcing firms are not properly mentioned in their service pack. It is common for expectations and goals to be out of alignment when your outsourcing criteria are not clearly stated.
Vague information or incorrect information about the service can cause false expectations and can cause conflicts later on.
Cargaison Express: A Reliable Outsourcing Partner
Outsourcing is a popular business strategy that allows organisations to streamline their services. It also allows organisations to enjoy cost-saving benefits while maintaining servie quality.
Some popular benefits of outsourcing services are increased efficiency, flexibility, access to global talent, scalability and competitive edge.
By outsourcing services to an external service provider organisations can enjoy all of these benefits. If you too are looking for a reputed and reliable outsourcing provider in India, choose Cargaison Express.
We provide the best in class outsourcing solutions to our clients at affordable prices.
We have served thousands of clients overseas and built a trusted reputation for delivering exceptional quality and customer satisfaction. Contact us to learn more about our services and offers.